SKIN FX POLICIES

 

ACCOUNT POLICIES

  1. We sell to Beauty Industry Professionals ONLY.  We require proof of credentials to shop with us, whether it be in our showroom or on this website.  You will not be permitted to purchase products from us that do not reflect your qualifications.  

    • Prior to ordering online, all clients must SIGN UP ONLINE and submit proof of all relevant qualifications (ie: Professional Certification, Business Cards, etc.), in order to shop on this website .  

    • SkinFX Accounts who shop in our Edmonton Showroom, must complete An Account Profile along with proof of all relevant qualifications before being allowed to shop in Showroom. 

  2. Please note that we do our best to make sure that all information on our website (including ingredients, description and size  is accurate to the best of our knowledge, manufactures do,  from time to time,  update formulations, sizing etc.  and do not advise us immediately.  In cases where there is inconsistency between our website and the label, the label on the product shall be deemed correct.  

  3. Please note that all prices are subject to change without notice. Applicable Taxes and Shipping (if applicable) will be charged on all orders.

  4. All orders received from this website are subject to approval based on your credentials and inventory available at time of order. Your order will be processed within 24 hours (please note we are not open on weekends or statutory holidays) and an invoice (with applicable shipping, if required) sent to you for approval.  

  5. Payment is due upon receipt of your invoice.  We will not hold unpaid orders for more than 48 hours. We accept Cash, Debit, Visa*, MasterCard*, or Email Transfer.  Sorry, no COD’s. *Credit Card payments will not be processed without a Credit Card Authorization Form and will subject to Credit Card Verification with the Card Issuing Bank, new accounts may be subject to a 3% convenience fee! We do not keep CVV #’s on file you will need to provide this each time you order even if we have your credit card information on file.

  6. Should you be using a credit card that is not in the name of the SkinFX Account Holder we will require a separate Credit Card Authorization form completed and signed by the card holder for the amount of the invoice.

  7. Financing is available for invoices over $500.00 please CLICK HERE for more details.   

  8. All Credit notes issued by SkinFX that are not used within one year will be cancelled. 

  9. Shipping charges (if applicable) are based on shipping costs from our Edmonton, Alberta, Showroom to your location via Local Courier, Canada Post Expedited Parcel, or Intra-Canada Courier. All shipping costs are at the expense of the client.  Clients in the Edmonton area may pick up their orders at our office during regular business hours. We will not ship Express for any first-time orders.

  10. Orders across Canada are shipped via INTRA-CANADA COURIER (Canpar, Purolator, FedEX, or UPS).  If you do not choose to ship your parcel with "signature required" you assume all responsibility for a missing (from your door) or temperature affected parcel(s).  We do not ship to P.O. Boxes.

  11. While we pack your order as carefully as possible, once your shipment has left our offices we do not accept responsibility for products that freeze due to unforeseen changes in the weather during transit.  Please note that courier companies do not insure or guarantee products against freezing while in transit.

  12. All cancelled orders after we have processed your order and arranged for shipping will be subject to a $10.00 cancellation fee. 

  13. Please note that sometimes we experience backorders from our suppliers that are beyond our control.  We do our best to get these items to you as soon as possible.  Should we experience a back order with your order we will contact you immediately.  We will then contact you when the item comes in should you still wish to receive it.  Regular shipping fees apply to all backorders. 

  14. All Accounts of Skin FX Inc. agree to sell our products at the suggested retail prices, or higher as set out by Skin FX Inc. and/or our Manufacturers.

  15. There are no refunds or exchanges on cosmetic products. Certain products have their own warranty policies - please ask us about this before making your purchase.

  16. All products that are "last chance" or "discontinued" are Final Sale, no exceptions.

  17. Claims for damaged goods must be received in writing (with photos of product and packaging) within 7 days of receipt of your order. Please take the time to inspect all goods carefully upon receiving them.

  18. Unopened items such as wax, sugar or disposables that were ordered in error by the purchaser may be exchanged or credit issued within 10 days of the original sale but will be charged a restocking fee of 10%. We do not accept these types of exchanges or credits after 10 days of the original purchase date.

  19. Accounts of Skin FX may advertise Skin FX Inc. products online but under no circumstances are Skin FX Inc. products to be sold online, either on your website or other such websites (Kijiji, Craig’s List, eBay, Amazon, etc.). Violation of this policy will immediately terminate your Skin FX Inc. Account.

  20. All products deemed “Professional Use Only” by SkinFX Inc. are under no circumstances, to be resold as retail items and are sold only to persons holding valid Certification for the product, as approved by Skin FX Inc. 

  21. We do not ship or sell outside of Canada.

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FINANCING

 

SkinFX  now offers financing through iFinance Canada and Credit Genie, as well as business financing options through Ario!

 

We've partnered with iFinance Canada and Credit Genie  to offer financing options on courses, programs, and equipment. With low rates  it's easy to start your career and purchase equipment! 

If you're a registered business and looking for financing, we recommend using Ario, as they offer a digital banking platform and manage the balance sheet for lending. Ario has a quick and easy online application process with an instant approval for qualified business owners.  

CLICK HERE  for more details about ARIO

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CLASS POLICIES

AT SKIN FX WE TAKE YOUR EDUCATION SERIOUSLY - PLEASE READ CAREFULLY BEFORE REGISTERING FOR ANY OF OUR CLASSES. SHOULD YOU HAVE ANY QUESTIONS REGARDING THESE POLICIES PLEASE CONTACT US.

 

  • All Classes are held at our offices at 8630 - 53 Avenue, Edmonton, Alberta.

  • All Classes must be paid in full at time of registration. You are not considered registered if you have not paid in full. GST is applied to all class fees and reschedule fees. 

  • Class Fees and Reschedule Fees (if applicable) are NON-REFUNDABLE.  A rescheduling fee of $75.00 will be charged to any student who needs to reschedule or defer to another a class for any reason.

  • Students must have a full understanding (both written and spoken) of the English language.

  • Class dates are subject to change due to educator availability. 

  • Classes with only one student registered may be rescheduled or cancelled at the discretion of SkinFX.

  • Class hours are from 9:00 am to 4:00 pm, unless otherwise noted.  Make sure you confirm your class times either on our website or by calling our offices.  Please arrive at least 5-10 minutes prior to class time to get settled.  Please be on time!

  • Classes include all training supplies and products, unless otherwise noted.

  • Please be prepared for class with a notebook and writing instruments (pens, pencils, etc.).

  • Professional attire is required; scrubs & spa uniforms accepted. Absolutely no jeans, sweats or runners.  

  • Outdoor shoes are not permitted in our classrooms.  Please wear CLEAN soft soled shoes.

  • Students are responsible for finding their own practicum Models when required. Be sure to have your models arranged prior to registration.

  • Models are to arrive promptly at least 5 minutes before their service time and are required to leave immediately afterwards.  

  • Models are not permitted to "shop" or "browse" in the SkinFX Showroom (please remember that we sell to professionals only).

  • Children are not permitted on premises during classes. Please make sure to inform Models so that they do not bring children with them.

  • Classes break for lunch from 12:00 - 1:00 (unless otherwise posted).  Please note we do not permit food or drinks (except water) in our classrooms.  We do have lunchroom facilities on site. There are also, several fast food restaurants within a 2- 5 minute drive. 

  • A rescheduling fee of $100.00 will be charged to any Student who needs to reschedule/ or defer a written/practical exam for any reason. 

  • All quota homework must be brought with you on the day of the exam, failure to do so will result in an automatic fail.  

  • Upon completion of a Certified Course, quotas will be required and a practical and theory exam will be conducted.  Students must achieve 75% on the theory and 80% on the practical exam in order to receive a certificate.  

  • Should you loose your certificate once we have issued it, we charge $10.00 plus GST, plus postage (if applicable) to reissue your certificate.

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ONLINE CLASS POLICIES

  • Online classes/workshops are available to registered accounts of SunFX only - no exceptions

  • The online classes is property of SkinFX Inc,. any downloading, reproduction, printing etc  in any form of said class is strictly prohibited and will result in immediate cancellation of your SkinFX Account and may result in legal action against you.  

  • You will need a gmail google account to access our Classes.  If you don't have one you can get one a google.ca for free. 

  • All online classes must be done in the designated amount of time (the link you are provided has a time limit - most are 3-5 days, so make sure you have the time available to complete it before registering). 

  • We will only send you links once.  We cannot repeatedly send links if you do not have time to do the class, seminar or workshop.

  • Once your class time has expired you must request your exam (if applicable) and send it back to us for marking (it can be scanned or photocopies and emailed back to us within 2 days).  Once you have passed we will mark your exam and email out your certificate.

  • Smile FX Teeth Whitening and SunFX Spray Tanning online classes DO NOT include certification UNLESS you have purchased a SmileFX or SunFX Kit - no exceptions.

  • It is your responsibility to request Certificates for ClearChoice and Prana SpaCeuticals Seminars once you have completed them (there is no exams for these seminars.

 

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SHIPPING POLICIES

We continue to offer you the best shipping rates -  the cost of shipping your order depends on the size and weight of the package(s) and your location.   Please note that commercial addresses are typically cheaper to ship to than Residential addresses and if you choose SIGNATURE required this adds about $3.00 to your shipping charge.   Orders over $1000.00 (before taxes) are shipped FREE.

Orders across Canada are shipped via INTRA-CANADA COURIER (Canpar, Purolator, FedEx, or UPS).  If you do not choose to ship your parcel with "signature required" you assume all responsibility for a missing (from your door) or temperature affected parcel(s).  We do not ship to P.O. Boxes.  During extreme cold weather we may choose to ship via Canada Post and "card" for pickup at your nearest postal outlet.

While we pack your order as carefully as possible, once your shipment has left our offices we do not accept responsibility for products that freeze and/or leak due to unforeseen changes in the weather during transit.  Courier companies do not insure or guarantee products against freezing while in transit.

All orders from accounts in Edmonton and surrounding areas may be PICKED UP at our Showroom Location at 8630 - 53 Avenue, Edmonton, Alberta from 8:30am - 4:30pm Monday to Friday (except holidays).  Should you prefer your  order to be shipped either by INTRA-CANADA COURIER (as determined by size and weight) or INNER-CITY COURIER (regular 4 hour service within Edmonton $11.00+  or 2 hour rush service within Edmonton $16.00 +).  Additional Courier charges apply for areas surrounding Edmonton (ie: Sherwood Park, St. Albert, Beaumont, Spruce Grove).  We may ship your local order by intra-Canada courier (ie: Canpar, Purolator, FedEX, or UPS) if this proves to be cheaper than the same-day courier.

We try our best to ship orders within one to two days, should you need your order shipped out on a RUSH,  an additional handling/shipping charge of $25.00 will apply.

Should you have any questions regarding our shipping policies, please do not hesitate to contact us.

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TEMPORARY DROP SHIP POLICIES

In support of our valued accounts across Canada we will be offering a temporary drop shipping service. 

 

Drop Shipping is an option that will allow you to place an order on your account,  and have it directly shipped to your client.  The packing slip inside the box will not reflect any pricing,  and will not have marketing materials or pricing for professional accounts.

 

Processing times for drop shipping orders may be slightly longer than usual due to our reduced hours and reduced staff during the Covid-19 Pandemic.

 

Order processing for professional account holders still able to ship to their place of business will receive priority over drop-ship orders.

  • All SkinFX purchase terms and conditions apply.

  • Orders must be placed online at www.skinfx.ca or phoned in to us at 780-485-1165. Please note our temporary offices hours of 10am – 3pm Monday to Friday.

  • Orders must be placed and paid for with account holder by either credit card or e-transfer.  We will NOT accept client credit cards or etransfers. You will need to bill or collect funds from your clients directly.

  • Each customer that is drop shipped to,  must have a separate order placed. Multiple shipping addresses cannot be place on one order.

  • A flat shipping fee of $16.95 will be added to every drop shipping order, no exceptions.

  • You can choose whether you want to extend this your client. You are making your full mark up so you may want to offer your clients free shipping as you see fit.

  • All orders will be shipped through our courier company of our choice  via regular ground freight.  We do not ship outside of Canada.

  • All order confirmation, delivery notification and tracking number will continue to be sent to the contact on file with SkinFX. You are responsible to communicate this information to your client.

  • Only retail sized items/products can be ordered for drop shipping.

  • All requests for returns, refunds and or exchanges from your clients must be made directly with you, same as if they had purchased at your place of business.  All SkinFX Purchase terms and condition apply.

  • If any chargebacks or fraud is reported on a drop-ship order, the account will no longer be allowed to request this service, the account will be required to reimburse these funds prior to ordering on their professional account again.

  • SkinFX reserves the right to discontinue this program at any time.

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© 2019 by SkinFX Inc.

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