SkinFX Inc.
Aesthetic Supplies & Education
780-485-1165 or 1-855-485-9SPA
Shipping & Return Policies

WE SHIP WITHIN CANADA ONLY

PLEASE NOTE that our prices are in CANADIAN DOLLARS and 5% GST (Goods & Services Tax) will be added to all applicable orders.  We proudly accept the following forms of payment on our website. 


  

Please use your PayPal Account to use your Mastercard or Visa 


SHIPPING CHARGES across Canada (WHOLESALE ORDERS

All WHOLESALE orders across Canada are shipped via FED-EX GROUND  or CANADA POST EXPEDITED PARCEL with tracking and insurance.  The cost of shipping your WHOLESALE order depends on the value, size and weight of your order. We try our best to ship wholesale orders within two days, should you need your order shipped out on an RUSH an additional handling/shipping charge of $20.00 will apply.

SHIPPING CHARGES within Edmonton and surrounding areas (WHOLESALE ORDERS)

All WHOLESALE orders from accounts in Edmonton and surrounding areas may be PICKED UP at our Showroom Location at 107, 8716 - 48 Avenue, Edmonton, Alberta from 8:30am - 4:30pm Monday to Friday (except holidays).  

Should you prefer your WHOLESALE order to be shipped (orders over $500.00 within Edmonton city limits and orders over $1000.00 outside of Edmonton city limits - Sherwood Park, Beaumont, St. Albert & Spruce Grove) will be shipped FREE.  

Orders under $500.00 will be shipped at your cost either by CANADA POST EXPEDITED (as determined by size and weight) or COURIER  (regular 4 hour service within Edmonton $11.00 or 2 hour rush service within Edmonton $16.00).  Additional Courier charges apply for areas surrounding Edmonton (ie: Sherwood Park, St. Albert, Beaumont, Spruce Grove). 


SHIPPING CHARGES (RETAIL)

All RETAIL orders are shipped by CANADA POST Expedited Small Parcel with tracking and insurance (which you will receive via email once your order has been shipped).  

WITHIN CANADA - A flat fee shipping charge of

  • $12.50 will be added to orders going to Alberta, Saskatchewan and British Columbia (2 - 3 business days) 
  • $13.50 will be added to orders going to Manitoba, Northwest Territories, Yukon, Nanuvet (4- 5 business days) 
  • $14.50 will be added to orders going to Ontario, Quebec(4-5 business days) 
  • $15.50 will be added to orders going to Prince Edward Island, New Brunswick, Nova Scotia & Newfoundland (5 - 7 business days) 

CANADIAN TAXES 

GST will be applicable to all products.


  BACKORDERS:

Please note that sometimes we experience backorders from our suppliers that are beyond our control.  We do our best to get these items to you as soon as possible.  Should we experience a back order with your order we will contact you immediately.  We will then contact you when the item comes in should you still wish to receive it.  


RETURN POLICY -     

PLEASE READ CAREFULLY

We take the utmost care in describing our products on our website so please make sure you are fully aware of what you are purchasing as due to health reasons we have a no refund policy on items that are NOT damaged during shipping.  We welcome all e-mail questions regarding any of our products.   All our products are carefully inspected before they are shipped to you - but should your product be damaged during shipping - please e-mail us using the e-mail form below to coordinate the return of your products).  

Damaged items must be returned within 10 days from the date of receipt and will be replaced for the exact same item - no refunds.

We do not except returns or exhanges on SunFX Solutions.  Because of the delicate nature of DHA we cannot reshelf and resell unopened Solutions as we cannot insure that they have been correctly stored. 

Warranty items:

Please note that: shipping costs are to be paid by the client/customer on all warranty items after 30 days of delivery to the client/customer.

SunFX

All SUNFX equipment has a 1 (one) year warranty against defects in material and workmanship, normal wear and tear is NOT covered.  After one year as long as you purchase 8 bottles of solution per year (our customer loyalty program) this warranty is extended for a furher year to maximum of 3 years, and continues to cover against defects in material and workmanship only, normal wear and tear is NOT covered.   

SunFX equipment that is not directly bought from SunFX Canada/SkinFX Professional Esthetics Supplies is not covered by Warranty unless you can provide proof of transfer of ownership from the orginal owner of the equipment and the equipment was bought directly from SunFX Canada/SkinFX Professional Aesthetic Supplies.

Should you run solutions other than SUNFX solutions through our machines your warranty will be deemed void. Please note that Sun FX solutions have an expiry date are to be stored as per our directions.  Solution refunds will only be recognized where the product is deemed faulty and within 7 days of receipt of purchase.  Solution must be returned at the purchaser's expense and upon testing a refund or replacement applied if applicable.  If the solution is deemed to not be faulty the solution will be returned to the purchaser at the expense of he purchaser.

Please note that the customer is responsible for all shipping costs with regard to warranty items. 

PLEASE ASK US ABOUT DETAILED WARRANTY/RETURN POLICIES WITH RESPECT TO SUNFX PRODUCTS/EQUIPMENT

Wax Warmers

EquiPro Wax Warmers have a two year warranty against defects in material and workmanship.

Returns:

All returns must contain a Return Merchandise Authorization Number (RMA#) - (please e-mail us for a RMA#), a copy of the original invoice and the  product in its original package.   Returns received not meeting this criteria are at the discretion of Skin FX .  Returns sent without an RMA# will be refused. We retain the right to refuse a return based on abuse of our return policy or due to attempted fraudulent returns.  Please note that the cost of shipping returns is NOT the responsiblilty of Skin FX.

If you are unclear about any of our SHIPPING AND RETURN policies please contact us BEFORE you make your purchase.  Thank you.

  



   

 

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